Contact us

We value your feedback and are here to assist you with any inquiries or concerns. Whether you have questions about our hotels and services or need support, our customer service team is ready to help.

How to contact us

For inquiries or assistance with hotel-only bookings: 

• You can reach us by phone at +44 204 578 0909 during our operating hours: Monday to Friday, from 9:00 a.m. to 5:00 p.m. UTC+00:00.
• For assistance outside of these hours, please email us at international.service@tui-blue.com.
   

For inquiries related to package bookings or travel agencies:

• If you've booked with a specific TUI tour operator or a travel agency, please contact them directly.
  • TUI UK: +44 (0) 203 451 2688
  • TUI Belgium/Netherlands: +32 (0) 2 717 86 60
  • TUI Poland: +48 22 255 04 02
  • TUI France: +33 (0) 825 000 825
  • TUI Sweden: +46 (0) 771-84 01 00
  • TUI Denmark: +45 70 10 10 50
  • TUI Finland: +358 (0) 303 6000
  • TUI Norway: +47 67115000
  • TUI Spain: +34 91 691 82 23
     

For specific questions about a particular hotel:

• Please contact the hotel directly or check the BLUE® App.
• Hotel contact details can be found in the "Contact & address" section located at the botton of each hotel page.

We look forward to hearing from you.

How to report potential compliance violations

At TUI BLUE, we are committed to respecting the law and acting with integrity and will investigate all potential compliance violations.

For information on how to raise a concern, please click here.