Your first name and surname must match the spelling in your booking confirmation. If you provided multiple first names or surnames when booking, you'll need to provide the same for registration.
The first name and surname must match the spelling in your booking confirmation. If you provided multiple first names or surnames when booking, you'll need to provide the same for registration.
Your TUI BLUE user account cannot currently display multiple rooms booked by your tour operator under a single transaction number.
Each room must be booked separately. You can do this via "view/edit a booking". Please indicate the respective main traveller. The main traveller is the person named first in the booking confirmation for this room.
ROOM 1: Anna Kowalska, Michael Mueller > Anna Kowalska is the main traveller
ROOM 2: Thomas Smith, Olivia Smith, Emma Smith > Thomas Smith is the main traveller
Please note that additional services will be charged to the respective room. So make sure that you have the authority making bookings on behalf of third parties.
After the reservation of a selected room, changing online is not possible. Please contact the hotel.
Online cancellation is not possible. Please contact the hotel. The cancellation conditions at the time of booking will apply. If you cancel your travel booking or it is cancelled by the tour operator or the hotel, we automatically delete the corresponding "select your room" booking.
You can currently use your login information on the website to
No. You are also welcome to book your trip as a guest.
There is no minimum age for creating a customer account. However, some functions within the customer account, including booking a trip, require a minimum age, and are only possible if you meet the minimum age requirement.
Please check your spam folder first. If there is no e-mail confirming the registration, simply enter your e-mail address and password in the login screen. If there is an unconfirmed customer account associated with your e-mail address, simply click the link "Send e-mail again with confirmation link."
In this case, please use the "Forgot Password" function. This is located
directly on the login screen: simply click the link that says "Forgot password".
To do this, use the "Change password" function on the login screen.
Personal information can be changed or updated under "My Customer Data".
Please send us an e-mail request at email@example.com. We will delete your customer account immediately.
Yes. With this user account, you can also log in on other platforms connected to the TUI Group, e.g. MY TUI on tui-blue.com, robinson.com, or with magiclife.com.
If you are logged in to your account during booking, your travel booking will be automatically displayed in the customer account. This can take up to 24 hours.
You can also enter your travel booking in the customer account yourself from 24 hours after booking.
If you don't see your travel booking, contact firstname.lastname@example.org
Travel bookings that are not automatically displayed in the customer account can be added using the \"Add booking\" button by providing the following data: Booking number, surname of the primary booker/traveller, hotel, arrival date*
*For all TUI package holidays, TUI hotel-only bookings, and direct bookings of the following hotels: TUI BLUE Bahari Zanzibar, TUI BLUE Falesia, TUI BLUE Fieberbrunn, TUI BLUE Fleesensee, TUI BLUE Grand Azur, TUI BLUE Montafon, TUI BLUE Nam Hoi An, TUI BLUE Palm Beach Palace, TUI BLUE Rocador, TUI BLUE Sarigerme Park, TUI BLUE Schladming, TUI BLUE Sylt
Yes, provided the arrival date is in the future .
Yes. This is still possible up to 30 days after arrival date .
You can find your booking number on your booking confirmation.
Please log into MY TUI.
Your extension must be entered as a separate travel booking using the "Add booking" function.
The MY TUI BLUE customer account has moved. You can continue to use your customer account. Please enter your e-mail address in the login area and then create a new password. To do this, click on "Forgot your password" on the login screen.
Alternatively, you can also choose to register again.
The BLUE® App gives you the opportunity to book a table in the restaurant or a spot in an activity before your holiday. You'll also find information in the BLUE® App that you won't find anywhere else: opening hours of the facilities, menus, and details about everything in and around the hotel. There are direct contact options and a community wall where you can chat with other guests. Download here.
Hotels and their content are only visible in the app shortly before the hotel opening. Check the app a few days before the opening.
In every TUI BLUE hotel there are BLUE® Guides who will be happy to help you with your questions. They'd also be happy to reserve services or print out the weekly programme for you. In addition, there's an Inspiration Desk in almost every TUI BLUE hotel where you can use the BLUE® App for free via installed tablets. You can spend a holiday at TUI BLUE entirely without the BLUE® App - but it makes your trip so much more convenient and unique.
There are courses for which you don't have to register in advance, and those that have a limited number of participants, which you can join with one click via the BLUE App. In order to make bookings via the BLUE App, you need a MY TUI BLUE account (see the section on MY TUI BLUE).
In the BLUE® App, you'll find the menu for the hotel. If you have further questions about the food and beverages on offer, you can also contact the hotel via the BLUE App.
All TUI BLUE hotels offer a selection of vegan, lactose-free, and gluten-free meals. You don't have to register for these in advance. If you have celiac disease, please contact the hotel for details.
In each TUI BLUE hotel, you'll find an innovative and delicious selection of vegetarian and vegan food and drinks.
Please contact the hotel.
In the hotel overview, under the filter "Holiday Type", check the box "with dog". You'll be shown all the hotels where dogs are welcome. You can find details on travelling with dogs at the respective hotel under "Info" in the category "from A to Z".
Hotel standards for accessibility vary. Please inform yourself about the respective hotel under "Info" in the category "from A to Z". If you have further questions, you'll also find the contact details for the hotel on this page.
In most beach destinations, we offer exclusive TUI BLUE excursions that only guests of TUI BLUE can participate in. More details can be found in the description of the respective hotel or in the BLUE® App.
A TUI BLUE For Two hotel can be booked from the age of 16.