Cookie Notice

• About cookies and similar technologies

  Cookies are small data files that allow a web page to collect and store a range of data on your desktop, laptop, or mobile device. Cookies help us to provide important features and functionalities on our websites and mobile apps. We use them to improve your customer experience. With our permission, cookies from other companies may be placed on our websites and mobile apps.

  What information we use

  • Browser type and settings
  • Information about the device and operating system used
  • Information about cookies (e.g. cookie ID)
  • User segmentation
  • Other identifiers assigned to the device
  • The IP address through which the device accesses our website or app
  • Information about the activities that the user carries out with this device, including activities on tui.com and on websites and apps visited or used (e.g. event ID of a specific activity, event name and time, event source URL, transaction number or other item numbers that can only be traced by TUI)
  • Information about the geographical location of the user or device when accessing a website or app
  • Hashed email addresses.

  The legal basis for the storage of cookies and similar technologies or for the storage of information in the end user's terminal equipment and access to this information is regularly based on your consent within the meaning of Art. 5 ePrivacy Directive (implemented in Germany by Section 25 (1) TTDSG) in conjunction with Art. 6 (1) lit. a) GDPR. If cookies are absolutely necessary for us to provide a function you have expressly requested (‘necessary cookies’), data processing is carried out in accordance with Art. 5 para. 3 ePrivacy Directive (implemented in Germany by Section 25 para. 2 no. 2 TTDSG). Further processing in accordance with data protection law is carried out in accordance with Art. 6 para. 1 GDPR. Information on further processing in accordance with data protection law by us or third-party providers can be found in our privacy notice.

  For example, we use cookies to:

  IMPROVE THE OPERATION OF OUR WEBSITES AND MOBILE APPS.
  
  Cookies allow us to evaluate and improve the operation of our websites and mobile apps so that we can personalise your experience and enable you to use and enjoy many of the useful features. For example, cookies help us track which pages you visit, what you choose to book as you move through each stage of the booking process; they help us to adjust your preferences such as your recent searches, or remember listed vacation days and the content of your online shopping cart.

  IMPROVING THE PERFORMANCE OF OUR WEBSITES AND MOBILE APPS

  Cookies can help us to understand how our websites and mobile apps are used, for example, by telling us if you receive any error messages when using the site, so that we can then test various designs of our website and mobile apps.
  Website analytics, including Google Analytics, provide information about the number of visitors to our website and mobile apps, which areas of our website and mobile apps are particularly popular, and whether there are trends such as, for example, a particular page is mostly viewed by people in a particular country.
  These cookies ultimately help us to improve your visit to our website.
  
  PROVIDING RELEVANT ONLINE ADVERTISING
  
  We use cookies to provide online advertising that we believe to be of particular interest to you for visiting our websites, mobile apps, and visiting other websites. For example, these cookies help us to suggest flights from your nearest airport, a holiday at a destination that you are interested in, or products that you may like. These cookies may collect information about your online behaviour, such as your IP address, the website from which you came to ours, as well as information about your order history or the contents of your shopping cart. This means that you can see our advertising on our websites, mobile apps, and websites of other companies. You may also see advertisements for other companies on our websites and mobile apps. To help us provide only online advertising that's relevant to you, we also link data we've collected through cookies in your device's browser to other data we collect.
  
  MEASURING THE EFFECTIVENESS OF OUR MARKETING COMMUNICATIONS, INCLUDING ONLINE ADVERTISING
  
  Cookies can tell us if you have seen a specific advertisement, and how long ago that was.
  This information enables us to measure the effectiveness of our online advertising campaigns and control how many times an ad has been shown to you. This will prevent us from constantly displaying the same advertisement. We also use cookies to measure the effectiveness of our marketing communications, such as opening a marketing email we sent you.

  TO DEFEND AGAINST AUTOMATED SPAM ATTACKS

  To protect legitimate interests (to maintain IT security, to defend against possible attacks, to determine the attractiveness of the websites and to optimise the content), we use cookies in some departments that prevent, for example, automated attacks from deliberately rendering our websites or individual functions unusable for you.

• External links

  We link to third-party websites on our site if we consider them useful and helpful. You control the process by actively selecting the links included. When you leave our website, we do not process any further personal data. The privacy policy of the website operator of the page you visit applies. We have no influence on the design of the information and processing at the link destination.

• Your choices when it comes to cookies

  You can use your browser settings to accept or reject new cookies and delete existing cookies.
  You can also set your browser to notify you each time new cookies are stored on your computer or other device. For more detailed information on how to manage cookies, visit the All About Cookies and Your Online Choices web pages.

  If you choose to disable some or all cookies, you may not be able to fully use our web pages or mobile apps. For example, you may not be able to add items to your cart, checkout, or use any of our products or services that otherwise require that you log in.

  If we display personalised advertisements on other companies' websites, the AdChoices icon is usually displayed. Clicking on this icon will provide you with a special tutorial on how to control your online advertising settings. More information is available on the YourAdChoices website.

• Changes to our Cookie Notice

  This cookie notice replaces all previous versions. We may change the notice at any time, so please check it periodically on our website(s) for any updates. If the changes are significant, we will provide clearly identifiable notifications on our website(s). In addition, we will send you an electronic notification of changes to our Cookie Notices, if we deem this appropriate.
  
  Last Update: July 2025