You worry about relaxing, we’ll worry about the rest.
If you take a holiday with TUI, you're sure to relax. Because we do everything to make our customers feel completely at ease. Benefit from the TUI advantages. Whether you’re booking a hotel holiday and flights separately, or travelling with a rental car or campervan, or planning a round trip – the TUI Benefits are booked automatically. The TUI Benefits are also included in every package booking.
always there for you
Holidays should be about one thing only: relaxation. If you have questions or requests concerning your holiday, we’re here to help. You can reach us in lots of different ways: by phone, text message, e-mail and even in person via our on-site travel representative. And that’s at any time of day or night because we’re there for you 24 hours a day, 7 days a week.
A little preparation makes every holiday a relaxing experience. That’s why My TUI is there to provide you with a comprehensive information portal with all you need to know for your holiday:
Text message assistant: always up to date
With our text message assistant, you’re always up to date with accurate information on your return transfer* from the hotel to the airport, as well as with important emergency information (e.g. in case of natural disasters or political upheaval) during your TUI holiday. Simply leave your mobile number when booking online at MeineTUI.de or with your travel agent, and you’ll always be up to date.
Your safety is our number one priority
We don’t just want you to have a fantastic holiday; we want it to be a safe one, too. That’s why we do everything in our power to guarantee this. For example, we’re the first travel operator in Europe to be certified by PricewaterhouseCoopers AG (PwC) for our crisis management, which is annually audited by the TUI corporate auditing department.
" So, let the holiday begin.
*The text message assistant for the collection time of your return transfer is currently available in the following countries: Spain, Portugal, Bulgaria, Greece, Turkey, Dominican Republic, Thailand, Mexico