Select Your Room

You can use the 'Select Your Room' service to request up to 4 rooms within your booking with the same booking reference.​

'Select Your Room' is available at the latest 24 hours after your booking with the tour operator and up to 3 days before your arrival.​

To request a room using the 'Select Your Room' service, you'll need the following booking details:​

• Arrival date​
• Hotel name​
• Booking reference (TUI BLUE or TUI tour operator)​
• Main traveller's name​
• Email address to receive a reservation confirmation

We'll send you an email confirmation of the room(s) you've booked normally within 48 hours of your 'Select Your Room' request. If you haven't received an email confirmation within one week, please contact your hotel directly (you'll find the contact details on the respective hotel page under "Contact & Address"). In exceptional cases, the hotel reserves the right to cancel the room booking. In this case, no charge will be made.​

The 'Select Your Room' service costs between €10 to €20 per night per room depending on the hotel; the exact total cost will be shown prior to confirmation. Outside the Eurozone, the respective value is calculated in local currency. Due to currency fluctuations, the price in local currency may be higher or lower at the time of payment.​

Full payment for the 'Select Your Room' service is made at reception once you arrive at the hotel. Typically, payments can be made with credit or debit card, or cash in the local currency; please check with your hotel to confirm accepted payment methods.​

Your selected room(s) will usually be available from 15:00* on the day of arrival and until 12:00*/** on the day of departure. If you'd like to book a late check-out, please contact the reception team once you've arrived at the hotel. ​

*The check-in and check-out time may vary from hotel to hotel. Please refer to your travel documents for the exact time.​
** Check out time: TUI BLUE Sylt: 10:00, TUI BLUE Montafon & Schladming: 10:30

If you wish to cancel your 'Select Your Room' reservation, please contact the hotel directly. You can find their contact information on the email confirmation of the 'Select Your Room' reservation as well as on the respective hotel page under "Contact & Address".​

The following deadlines and fees apply in the case of a cancellation:​

• Up to 31 days before arrival: free of charge​
• 30 to 15 days before arrival: 50% of the total price​
• Within 14 days of arrival: 100% of the total price​

If you cancel your hotel booking or your trip is cancelled by the tour operator, your 'Select Your Room' reservation will be automatically cancelled. You don't have to actively cancel it in this case.​

Subject to room availability, it's possible to change rooms upon arriving at the hotel. However, no refund will be given.

• It may take up to 3 days after booking for the system to detect your booking number. Please try again later. 
• Please re-check your travel documents to confirm the details you have submitted are correct (name of the hotel, date of arrival, reservation number, and surname of the main traveller must match those shown on your booking confirmation).
• The 'Select Your Room' service may not yet be available for the hotel you've booked. 'Select Your Room' is currently only available for selected hotels.*
•  
  • TUI BLUE Angora Beach*
  • TUI BLUE Budoni*
  • TUI BLUE Caravel*
  • TUI BLUE Cabo Verde*
  • TUI BLUE Grand Azur
  • TUI BLUE Levante*
  • TUI BLUE Lindos Bay*
  • TUI BLUE Los Gigantes*
  • TUI BLUE Madeira Gardens*
  • TUI BLUE Makadi*
  • TUI BLUE Makadi Gardens*
  • TUI BLUE Medina Gardens
  • TUI BLUE Medulin*
  • TUI BLUE Meltemi*
  • TUI BLUE Nausicaa Beach*
  • TUI BLUE Palm Beach Palace
  • TUI BLUE Palm Garden
  • TUI BLUE Sarigerme Park
  • TUI BLUE Scheherazade
  • TUI BLUE Seno
  • TUI BLUE Sensatori Coral Sea*
  • TUI BLUE Suite Princess*
  • TUI BLUE Sylt
  • TUI BLUE Tropical*
  • TUI BLUE Victoria Menorca*
  • TUI BLUE Zante Maris*
     

* Indicates 'Select Your Room' is only available via bookings from TUI or from TUI-BLUE.com. This excludes TUI France.

If your reservation still cannot be not found after considering the possibilities listed above, please contact the hotel directly (you can find the contact details on the respective hotel page under "Contact & Address").

Unfortunately, it's already too late. 'Select Your Room' requests must be made at least 3 days before your arrival at the hotel.

• There are no rooms available in your room category according to the selected options. Please change the selection criteria.
• There are no rooms available in your room category on the selected floor. Please try choosing another floor; you can only select a room of your choice in the room category you have booked.
• You have booked a family room consisting of 2 adjoining double rooms – this room type is unfortunately not available to select currently. Please contact the hotel directly (you will find the contact details on the respective hotel page under "Contact & address").
• The following hotel room types are currently unavailable for 'Select Your Room' reservations:
  • TUI BLUE Cabo Verde: Oceanfront Deluxe Double Room with Balcony and Oceanfront Deluxe Double Room with Terrace and Jacuzzi 
  • TUI BLUE Los Gigantes: 2 Bedroom Suite
  • TUI BLUE Madeira Gardens: Deluxe Junior Suite with Sea View and Balcony at 
  • TUI BLUE Sensatori Coral Sea: Jacuzzi Room

Please check the spam/junk folder of your email account first. We also recommend you check whether you've entered your email address correctly into the booking field.​

If you haven't received a confirmation email, your 'Select Your Room' booking may not have gone through. Please contact the hotel you've booked with directly (you'll find the contact details on the respective hotel page under "Contact & Address").​

We recommend using the following browsers on your PC or laptop computer: Chrome, Mozilla Firefox or Safari. 'Select Your Room' is not compatible with Internet Explorer and issues may occur on mobile devices.​