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        TUI UK:
        +44 (0) 203 451 2688

        TUI Belgium/Netherlands:
        +32 (0) 2 717 86 60

        TUI Poland:
        +48 22 255 04 02

        TUI France:
        +33 (0) 825 000 825

        TUI Sweden:
        +46 (0) 771-84 01 00

        TUI Denmark:
        +45 70 10 10 50

        TUI Finland:
        +358 (0) 303 6000

        TUI Norway:
        +47 67115000

        TUI Spain:
        +34 91 691 82 23

        TRAVEL SAFELY

        Ten-point plan for hotel operations in times of coronavirus

        TUI has introduced a 10-point plan with a set of measures and standards to reopen its’ hotels. The measures will enable guests to enjoy their holidays in the knowledge that the highest hygiene standards in relation to Covid-19 have been put in place.
        In addition to organisation, capacity planning and hygiene measures, the plan also includes intensive training of local staff. With our integrated health and safety management system, we can offer the best possible protection against infections in our hotels.

        In the following we explain all the points of the plan in detail

        • Hotel organisation
        • Capacity adjustment
        • Hygiene and disinfection
        • Extensive training programme
           

        Click here for the TUI press release.

        We are here for you again

        Tablet TUI BLUE

        1. ONLINE CHECK-IN

        Holidaymakers can soon make check-in contactless at many hotels by checking in online via the hotel's website or via their smartphone.

        2. DISTANCE RULE

        In public areas such as in the restaurants, corridors or gyms, all employees are required to keep a distance of 1.5 to two metres between them and the guests.

        Pärchen relaxt am Pool
        Gästebetreuung TUI BLUE

        3. PERSONNEL PLANNING

        Staff will work together in fixed teams in order to reconstruct possible infection chains.

        4. RESTAURANTS

        To limit the number of guests in restaurants capacities will be significantly reduced. Tables will be set up at a minimum distance of 1.5 metres apart. This and local requirements limit the number of guests in the restaurant.

        Leckere Urlaubsgerichte
        Restaurantterrasse TUI BLUE

        5. EXTENSION OF OPENING HOURS

        In order to provide sufficient space for all guests, the opening hours of restaurants and other hotel facilities will be extended.

        6. ENTERTAINMENT AND ACTIVITIES

        Only events, sports and entertainments involving a small number of participants and without close contact will be made available. Golf or tennis, for example, can take place, but football tournaments cannot. The spa offer and also the childcare will be adapted according to local requirements and offered with new hygiene and distance rules.

        Sport im Urlaub
        Hygienespender

        7. EXPANSION OF DISINFECTANT DISPENSERS

        The number of dispensers will be significantly increased so that guests and employees can disinfect their hands at all important contact points. For example, all locations where food and drink is offered, sports facilities and in the lobby area.

        8. ROOM CLEANING

        Extensive new cleaning practices will be put in place to provide the best possible protection against potential Covid-19 viruses. All rooms will be thoroughly deep cleaned before the arrival of guests and the same intensely robust cleaning protocols will be applied during every guest change over.

        Personal Zimmerreinigung
        Familie im Hotelrestaurant

        9. RESTRICTION OF SELF-SERVICE

        Food and beverages are served to guests by employees wherever possible. They wear protective masks when doing so. Self-service offerings such as buffets are offered on a reduced scale.

        10. TRAINING BY INDEPENDENT AUDITORS

        TUI has all employees in its own hotels trained by an independent auditor.

        * The measures are introduced in addition to the legal requirements of the respective travel destination and are continuously adapted to current findings and developments.

        FURTHER INFORMATIONEN

        Further information and details on TUI's safety and hygiene standards and the 10-point plan will follow during the next weeks.

        Further information about your booked trip and information about the Coronavirus can be found here.

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