TUI has introduced a 10-point plan with a set of measures and standards to reopen its’ hotels. The measures will enable guests to enjoy their holidays in the knowledge that the highest hygiene standards in relation to Covid-19 have been put in place.
In addition to organisation, capacity planning and hygiene measures, the plan also includes intensive training of local staff. With our integrated health and safety management system, we can offer the best possible protection against infections in our hotels.
Holidaymakers can soon make check-in contactless at many hotels by checking in online via the hotel's website or via their smartphone.
In public areas such as in the restaurants, corridors or gyms, all employees are required to keep a distance of 1.5 to two metres between them and the guests.
Staff will work together in fixed teams in order to reconstruct possible infection chains.
To limit the number of guests in restaurants capacities will be significantly reduced. Tables will be set up at a minimum distance of 1.5 metres apart. This and local requirements limit the number of guests in the restaurant.
In order to provide sufficient space for all guests, the opening hours of restaurants and other hotel facilities will be extended.
Only events, sports and entertainments involving a small number of participants and without close contact will be made available. Golf or tennis, for example, can take place, but football tournaments cannot. The spa offer and also the childcare will be adapted according to local requirements and offered with new hygiene and distance rules.
The number of dispensers will be significantly increased so that guests and employees can disinfect their hands at all important contact points. For example, all locations where food and drink is offered, sports facilities and in the lobby area.
Extensive new cleaning practices will be put in place to provide the best possible protection against potential Covid-19 viruses. All rooms will be thoroughly deep cleaned before the arrival of guests and the same intensely robust cleaning protocols will be applied during every guest change over.
Food and beverages are served to guests by employees wherever possible. They wear protective masks when doing so. Self-service offerings such as buffets are offered on a reduced scale.
TUI has all employees in its own hotels trained by an independent auditor.
* The measures are introduced in addition to the legal requirements of the respective travel destination and are continuously adapted to current findings and developments.
Further information and details on TUI's safety and hygiene standards and the 10-point plan will follow during the next weeks.