TUI has introduced a 10-point plan with a set of measures and standards to reopen its’ hotels. The measures will enable guests to enjoy their holidays in the knowledge that the highest hygiene standards in relation to Covid-19 have been put in place.
In addition to organisation, capacity planning and hygiene measures, the plan also includes intensive training of local staff. With our integrated health and safety management system, we can offer the best possible protection against infections in our hotels.
Holidaymakers can soon make check-in contactless at many hotels by checking in online via the hotel's website or via their smartphone.
In public areas such as in the restaurants, corridors or gyms, all employees are required to keep a distance of 1.5 to two metres between them and the guests.
Staff will work together in fixed teams in order to reconstruct possible infection chains.
To limit the number of guests in restaurants capacities will be significantly reduced. Tables will be set up at a minimum distance of 1.5 metres apart.
In order to provide sufficient space for all guests, the opening hours of restaurants and other hotel facilities will be extended.
Only events, sports and entertainments involving a small number of participants and without close contact will be made available. Golf or tennis, for example, can take place, but football tournaments cannot. The spa offer will be adapted and childcare will be organised according to new standards in line with the requirements of the destinations.
The number of dispensers will be significantly increased so that guests and employees can disinfect their hands at all important contact points. For example, all locations where food and drink is offered, sports facilities and in the lobby area.
Extensive new cleaning practices will be put in place to provide the best possible protection against potential Covid-19 viruses. All rooms will be thoroughly deep cleaned before the arrival of guests and the same intensely robust cleaning protocols will be applied during every guest change over.
Self-service offers such as buffets will be reduced to a minimum. Wherever possible, food and beverages will be served to guests by staff wearing protective masks.
TUI will train all employees in its own hotels. The first training documents will be made available this week.
Further information and details on TUI's safety and hygiene standards and the 10-point plan will follow during the next weeks.